This information can lead to beneficial actions. They contain lots of information about our inner selves. We can’t control our feelings, and our feelings are important. Shift Behavior and Show Up as Your Best Self Maybe instead of reacting in anger you take a step back and start asking different questions: Is this the right customer? If so, why is my offering not solving his/her problem? How can I improve my product or service to better meet customer needs? Or should I be looking at a different target market? These are all productive questions on your road to entrepreneurship and may allow you to change direction to be more successful. However, if you look more closely at your feelings you might recognize that you actually feel disappointed, confused, and maybe even fearful that your product or service was not liked by your customer. You might refund the money, possibly send a negative comment, and move on with your business. You might place blame for this negative experience on the customer alone. It might be easy to feel defensive or even angry that this customer didn’t fully appreciate your product or service. As an entrepreneur, you care deeply about the offering you have created. An emotional response to a difficult situation is often based on established habits, and may not lead to the best outcome.įor example, a customer might be dissatisfied with a product or service you have provided. It is much more difficult to manage a situation when your emotions have been triggered. If you are stressed about a situation, you have two problems: one is the original problem and the other is the emotion. ![]() However, it’s not always easy because emotions can also trigger impulsive responses.Įmotions can get the better of us in difficult situations. Emotional intelligence allows you to use this information to choose your best actions. Emotionally intelligent people are able to self-manage their behaviors and navigate challenges with the best outcome in mind for themselves and their relationships, despite emotions that may be at play.Įmotions contain data about the feelings you have and the reasons you feel the way you do. ![]() ![]() In other words, emotional intelligence is based on emotional self-awareness, knowing yourself inside and out–strengths and weaknesses–and the effect of emotions on you and your relationships, understanding what stresses you, and what makes you happy. Here, in the first of a three-part series, Joanne shares her thoughts on the power of emotional intelligence.Įmotional intelligence is "a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way." (Stein & Book, 2006) But is that the whole picture, or just the tip of the iceberg? Is success ensured with a high IQ, or is there something else entrepreneurs need? Executive leadership coach Joanne Bond agrees with the research, supported by her own experience, that emotional intelligence is a critical part of the equation, and a greater indicator for success than IQ alone. ![]() Human intelligence is often discussed in terms of IQ (intelligence quotient) points, the ability to reason logically, think critically, and solve problems.
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